Customer Care
Return & Exchange Policy
We want you to love your Branlet footwear. If you're not completely satisfied, we offer a hassle-free 7-day exchange policy for unworn items in their original packaging. Your comfort and style are our priority.
Our Process
Simple Exchange Steps
01
Initiate Your Request
Contact our dedicated customer care team within 7 days of receiving your order. Provide your order number and the reason for exchange, specifying the desired size or style.
02
Hassle-Free Collection
Once your request is approved, we will arrange for a convenient pickup of the unworn item from your provided address. Ensure the footwear is in its original condition and packaging.
03
Receive Your Replacement
After successful inspection, your new Branlet footwear will be dispatched. We aim for a swift replacement to ensure your ideal fit and continued modern comfort.